Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered both in Miami and Tel-Aviv, we’re now building our team in NYC. Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
What You Will Do:
- Gain a deep understanding of B2C customer experience
- Analyze user behavior and engagement data to identify opportunities for improving retention rates
- Work closely with existing teams who are dealing with B2C customer touch points (marketing, commerce, support etc.)
- Identify and fill product gaps and generate new ideas that improve customer experience, grow retention and drive growth
- Utilize data analytics tools to measure the impact of product changes on user retention
- Conduct A/B testing and other experiments to optimize features and campaigns
- Monitor key performance indicators (KPIs) related to user growth and retention
- Regularly report on the success of retention initiatives and provide insights for improvement
Who You Are:
- 7+ years of a proven track record in B2C product management, preferably within the SaaS or e-commerce industry
- Data driven approach, strong analytical skills are essential for this role
- Comfortable working with data analytics tools to track and analyze user behavior, identify trends, and derive actionable insights to improve retention rates
- Understand customer lifecycle management, user retention strategies, and customer segmentation
- Experience (or knowledge) of the restaurant industry, particularly online ordering and food delivery services, is highly desirable - understanding the pain points, needs, and preferences of restaurant owners and consumers in this industry is crucial for success
- Experience with CRM tools and strategies is valuable for managing customer relationships effectively - the candidate should be able to implement personalized communication strategies, loyalty programs, and targeted promotions to retain customers
- Innovative thinker, an ability to think creatively and propose innovative retention
- Ambitious and entrepreneurial, a go-getter looking for a big opportunity
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Excellent project management skills, including the ability to prioritize and manage multiple tasks simultaneously
- Familiarity with agile development methodologies is a plus
- Bachelor's or Master's degree in a relevant field (Computer Science, Engineering, Business, etc.)
- Strong communication skills in English.
What We Offer:
- Strong & Competitive Compensation Package
- Paid Time Off
- Highly exciting project with a modern microservice architecture and active customers
- Ability to learn from experts in Product
- Friendly environment where you can reach your full potential and grow your career
- Challenging tasks to help you evolve as a professional
- Open mind for innovations and self growth
- Work directly for our company without an outsource company in the middle
- Flexible work schedules
- Work from home for better life/work balance
Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.